Problem Accessing Creditor Matrix with Firefox 37

Friday, April 17, 2015

PACER users are experiencing a problem when accessing the Creditor Mailing Matrix option while using Firefox version 37.0 or newer. They will see the following error: “Secure Connection Failed.” Additionally, Electronic Bankruptcy Noticing (EBN) subscribers using Firefox version 37.0 are unable to retrieve their notices using email links. The same error occurs. The temporary work-around is to use another browser – Internet Explorer or Google Chrome. If EBN subscribers are experiencing this problem and need assistance, they may contact the Bankruptcy Noticing Center (BNC) at or 877-837-3424.
PACER users who experienced this problem and wish to request credit for the failed transaction can complete the credit request form ( and submit it to
The Bankruptcy Noticing Center (BNC) is working to resolve this problem as soon as possible. We apologize for the inconvenience caused.
Thank you, BNC Operations Team